Cases
Service businessFrom product-centric to customer-led services
In a multi-year partnership, N4C supported SOL Palvelut’s shift from product-centric to customer-led operations through research, strategy work and leadership training at SOL Academy.
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Executive educationCustomer strategy for executives since 2001
An Aalto EE programme has coached 49 consecutive groups since 2001. The recurring theme is customer strategy, and the partnership continues.
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Non-profit and public sectorChild welfare from reactive to proactive
A research-based redesign of a service system. The results were presented at the OECD Forum in Paris, and the project won two awards.
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