SOL Palvelut · Service business
From product-centric to customer-led services
In a multi-year partnership, N4C supported SOL Palvelut’s shift from product-centric to customer-led operations through research, strategy work and leadership training at SOL Academy.
This case will be rewritten together with the client. The text below is based on a story N4C published earlier.
Starting point
The company’s operations were built around service products. The goal was to turn the thinking towards the customer and the customer relationship. to be added
What we did
The partnership between N4C and SOL lasted several years and combined customer research, strategy consulting and leadership training at SOL Academy.
“Seeing what lies ahead, and believing in it, has grown stronger, so that management sets out boldly to put things such as responsibility into practice.”
